Frequently asked questions

Register with your mobile number, verify the OTP, and complete KYC with your PAN and Aadhaar. Once approved, your wallet is activated and you can start transacting.

KYC requirements depend on your account type and the services you enable. Retailer and distributor accounts must complete KYC before transacting.

Yes. Distributor accounts can create and manage a downline, set commission slabs, and transfer balance to their retailers from the console.

Most recharges confirm within a few seconds. If an operator is slow, the transaction stays pending until we receive a final status — it is never left unresolved.

Failed transactions are refunded to your wallet automatically. Pending transactions are reconciled with the operator and settled once a final status is received.

Prepaid and postpaid mobile, DTH, data cards, and BBPS bill payments including electricity, broadband, gas, and water across 200+ providers.

Add funds through the payment gateway from the console, or request a manual top-up against a bank transfer and upload the payment reference for approval.

Contact our team to request API access. Once approved, you receive sandbox credentials, documentation, and a Postman collection to begin integration.

Recharge requests return a synchronous status, and final states are also pushed to your configured webhook endpoint with an HMAC signature you can verify.

Yes. You can allowlist the IP addresses permitted to use your API keys, and rotate keys at any time from the console.

Commission is applied per operator and slab according to your assigned scheme, and credited to your wallet as part of the transaction ledger.

Raise a redemption request from the console. Approved requests are settled to your registered bank account.