Cancellation & Refund Policy

This policy covers cancellations and refunds for recharges, bill payments, and wallet top-ups made through our platform and mobile applications.

Recharge and bill-payment transactions are processed in real time and are submitted to the operator or biller immediately. Once a request has been submitted, it cannot be cancelled by the user.

If a transaction has not yet reached a final status, it remains pending until the operator or biller confirms the outcome. Pending transactions are reconciled automatically.

If a transaction is confirmed as failed by the operator or biller, the transaction amount is credited back to your platform wallet automatically, usually within a few minutes.

Where an automatic reversal does not occur, the amount is credited after reconciliation, ordinarily within 3 to 7 working days.

We process every transaction using the mobile number, subscriber ID, or consumer number supplied at the time of the request. A transaction completed successfully against the details you entered cannot be reversed, even if those details were entered incorrectly.

Users are responsible for verifying operator, circle, amount, and account details before confirming a transaction.

Amounts added to your wallet are intended for transacting on the platform. Where a top-up is debited from your bank or card but not credited to your wallet, raise a ticket with the payment reference and the amount will be credited or refunded after verification with the payment gateway.

Refund of an unused wallet balance to the original payment method is considered on a case-by-case basis and may be subject to gateway charges and applicable deductions.

Wallet credits for failed transactions are typically immediate and, where reconciliation is required, are completed within 3 to 7 working days.

Refunds returned to a bank account, card, or UPI handle are subject to the timelines of the respective bank or payment provider, generally 5 to 10 working days after approval.

Raise a request from the support section of your account, or contact us using the details below. Please include the transaction ID, date, amount, and the mobile or consumer number involved.

We acknowledge refund requests and communicate the outcome once the operator or payment provider confirms the transaction status.

This policy may be updated from time to time. The revision date shown on this page reflects the most recent change.